Customer Service
To qualify for Next Day Delivery orders must be placed by 1pm (Mon-Fri) for same day despatch.
Our standard shipping to the UK is £2.99 for orders under £50, and absolutely FREE on any order over £50. We aim to dispatch your order within 1 working day. Our standard delivery takes 3-5 working days, occasionally this can take a little longer so please allow 10 working days before contacting our Customer Service department. We generally use Royal Mail for most deliveries, higher value or larger items will be sent via our Courier.
If you have any questions regarding delivery please contact us on 01273 254079, or alternatively: shop@paladone.com
Select your location from the dropdown to see the appropriate shipping charges:

UK - Mainland Shipping Last Day for Pre-Christmas Delivery
Standard Delivery (3-5 days) £1.99 (Free on orders over £20) Wednesday 19th December
Royal Mail 1st Class (1-2 days) £3.99 Thursday 20th December
Next Working Day Courier (1 Day Mon-Fri) £5.99 Thursday 20th December
UK - Channel Islands Shipping Last Day for Pre-Christmas Delivery
Standard Delivery (3-6 days) £1.99 (Free on orders over £20) Wednesday 19th December
Royal Mail 1st Class (1-3 days) £2.99 Thursday 20th December
48hr Courier (2 working days) £5.99 Wednesday 19th December
UK - Highlands & Islands (IM, BT, FK, HS1-9, PA, PH, IV, ZE, JE, GY) Shipping Last Day for Pre-Christmas Delivery
Standard Delivery (3-6 days) £1.99 (Free on orders over £20) Wednesday 19th December
Royal Mail 1st Class (1-3 days) £2.99 Thursday 20th December
48hr Courier (2 working days) £5.99 Wednesday 19th December
UK - Northern Ireland Shipping Last Day for Pre-Christmas Delivery
Standard Delivery (3-6 days) £1.99 (Free on orders over £20) Wednesday 19th December
Royal Mail 1st Class (1-3 days) £2.99 Thursday 20th December
48hr Courier (2 working days) £5.99 Wednesday 19th December
Austria Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Wednesday 12th December
Standard 2kg+ (4-7 days) £14.99 Friday 14th December
Belgium Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Thursday 13th December
Standard 2kg+ (4-7 days) £12.99 Tuesday 18th December
Bulgaria Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 4th November
Standard 2kg+ (4-7 days) £29.99 Tuesday 11th December
Croatia Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 4th December
Standard 2kg+ (4-7 days) £49.99 Tuesday 11th December
Czech Republic Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 11th December
Standard 2kg+ (4-7 days) £17.99 Thursday 13th December
Denmark Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Wednesday 12th December
Standard 2kg+ (4-7 days) £14.99 Friday 14th December
Estonia Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 4th December
Standard 2kg+ (4-7 days) £22.99 Tuesday 11th December
Finland Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 11th December
Standard 2kg+ (4-7 days) £22.99 Thursday 13th December
France Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Thursday 13th December
Standard 2kg+ (4-7 days) £12.99 Tuesday 18th December
Germany Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Wednesday 12th December
Standard 2kg+ (4-7 days) £12.99 Friday 14th December
Greece Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Wednesday 5th December
Standard 2kg+ (4-7 days) £29.99 Monday 10th December
Hungary Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 4th November
Standard 2kg+ (4-7 days) £29.99 Tuesday 11th December
Iceland Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 4th December
Standard 2kg+ (4-7 days) £49.99 Tuesday 11th December
Italy Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 11th December
Standard 2kg+ (4-7 days) £17.99 Thursday 13th December
Latvia Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 4th December
Standard 2kg+ (4-7 days) £29.99 Tuesday 11th December
Lichtenstein Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 4th November
Lithuania Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 4th December
Standard 2kg+ (4-7 days) £29.99 Tuesday 11th December
Luxembourg Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Thursday 13th December
Standard 2kg+ (4-7 days) £12.99 Tuesday 18th December
Monaco Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Thursday 13th December
Netherlands Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Wednesday 12th December
Standard 2kg+ (4-7 days) £12.99 Friday 14th December
Norway Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Wednesday 12th December
Standard 2kg+ (4-7 days) £49.99 Friday 14th December
Poland Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 11th December
Standard 2kg+ (4-7 days) £22.99 Thursday 13th December
Portugal Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Wednesday 12th December
Standard 2kg+ (4-7 days) £22.99 Friday 14th December
Republic of Ireland Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Thursday 13th December
Standard 2kg+ (4-7 days) £12.99 Tuesday 18th December
Romania Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 4th December
Standard 2kg+ (4-7 days) £29.99 Tuesday 11th December
Slovakia Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Wednesday 12th December
Standard 2kg+ (4-7 days) £17.99 Friday 14th December
Slovenia Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 4th December
Standard 2kg+ (4-7 days) £22.99 Tuesday 11th December
Spain Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Wednesday 12th December
Standard 2kg+ (4-7 days) £17.99 Friday 14th December
Sweden Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Tuesday 11th December
Standard 2kg+ (4-7 days) £22.99 Thursday 13th December
Switzerland Shipping Last Day for Pre-Christmas Delivery
Standard upto 2kg (7-10 days) £4.99 Wednesday 12th December
Standard 2kg+ (4-7 days) £39.99 Friday 14th December
We want to make sure that you are completely satisfied with your purchase and we know that many of the items you are purchasing will be for Christmas presents for family or friends. Therefore we are extending our usual ‘30 Day Returns Policy’ to allow time for your loved ones to receive their gifts on Christmas Day. Simply send any unwanted items back to us by Monday 14th January 2019 and without any queries we will refund your order, according to our Refund/Exchange policy detailed below.
If the item is faulty/damaged or you have received the incorrect item please contact us on 01273 254079 or shop@paladone.com
If the item is unsuitable* please follow the steps below:
Step 1 - Download a returns form and fill in all appropriate fields. Click here to download a returns form
Step 2 - Send the items back to us. We recommend that you send your goods back via a Recorded service as we cannot accept liability for anything which is lost in the post coming back to us.
Step 3 - Sit back and wait, we'll do the rest!
*Please note that for any unwanted returns or exchanges the item will need to be returned to us in it's original packaging and in a saleable condition.
We can only refund or exchange items which are returned in the same saleable condition in which they were received
If you have any questions please get in touch - we're more than happy to help!
Telephone: 01273 254079